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Roger Hallowell's Mug ShotAffiliated Professor of Strategy at HEC, School of Management , Paris

Main Topics: Leadership of Change, Strategy, Service Management, Organizational Behavior and Human Resources

Professional Profile: Roger Hallowell is Affiliated Professor of Strategy at HEC, Paris.
Roger Hallowell was a professor at Harvard Business School until 2003 where he taught Service Management and in Executive Education. From 2003 he was Managing Partner at the Center for Executive Development, a firm of former HBS Professors focused on delivering Executive Education to companies worldwide.
He has designed and delivered dozens of customized executive education programs and seminars throughout North America, Central America, Europe, the Middle East and Asia. He also facilitates strategy meetings and speaks at conferences. Roger Hallowell’s academic work focuses on organizations wanting to increase their value-added through service.
His consulting projects are designed to help executives and senior managers enhance their leadership abilities, including their ability to design and implement change. He is an authority on strategic initiatives with the goal of simultaneous cost reduction and quality improvement.
Roger’s career began as a banker on Wall Street and includes two senior management positions in industry.
He has authored numerous papers and written more than 60 case studies on organizations in North America, Europe, and Asia, including three HBS best-sellers.
He advises private equity firms on their investments in the service sector. He has authored numerous papers and book chapters.


  • B.A., Harvard College, 1984
  • M.B.A. and Doctorate, Harvard Business School, 1985



Selected Works:
  • R. Hallowell, Internet Business Models: Texts and Cases, with Mary Tripsas, McGraw-Hill/Irwin, 2002
  • R. Hallowell, The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects, with Leonard A. Schlesinger, Handbook of Services Marketing & Management, Sage Publications, 2000
  • R. Hallowell, Putting the Service Profit Chain to Work, with Leonard A. Schlesinger, The Service Quality Handbook, Amacom, 1993